Success Story/Case Study:
'Sustainable Growth – Taking Care of the Detail'

The Client Brief

We were engaged by a para-medical business that was experiencing rapid growth and wished to ensure that their business employee risks were minimised. The owners were looking for peace of mind in employee relations as their business grew. They were aware that they required some prudent risk management strategies.

“Philip Lye was referred to us and we are thankful for his expertise. His services went beyond our expectations. We found him professional, thorough and honest."

Biz Momentum's Solution

Biz Momentum conducted a review of the company’s human resource and employee relations policies and procedures, and discovered that there were requirements for:

• Employment Agreements
• Job Descriptions
• Performance measures or goals
• Human Resource Policies and Procedures
• Employee induction
• Workplace Health and Safety
• Management Training
• Risk Management

We recommended to management a plan introducing incremental change to their business. We recommended progressively rolling out a whole suite of risk management strategies, taking the business and employees with us.

Rolling Out the Recommendations!

Employment Agreements

Biz Momentum has assisted many businesses in the medical and allied industries.

Because of this company’s particular industry, we ensured that their employment agreements were in line with legislative guidelines, and coached the mentored management in their implementation after they had been written.

Key clauses were included in the agreements, providing the employer with flexibility and protection against false claims for additional remuneration.

Job Descriptions & Key Performance Indicators

Biz Momentum and the owners of the business created a Job Description for each employee that was tailored to their unique role and included measurable key performance indicators.

Key Performance Indicators took into consideration attitudinal and behavioral indicators, financial indicators, business and operation compliance and customer service indicators.

The human resources manual was designed for dual purposes; the organisation's human resource manual and an induction manual for employees.

Induction Process

Biz Momentum designed an Induction Process for new employees, and recommended that existing employees be re-inducted.

Workplace Health & Safety

Biz Momentum recommended to the client a workplace health and safety audit to identify risks, exposures and potential hazards in the workplace.

We recommended a course of action for workplace health and safety compliance including forms, manuals, procedures and accreditation of employees. (Employers who employ 30 or more staff are required by legislation to have a workplace health and safety officer [WHSO] and a rehabilitation officer employed by them.)

Management Training

Biz Momentum provided training and mentoring to key management personnel ensuring that knowledge transfer was achieved and management were empowered to take day to day control of human resource issues.

"[Phil] kept his commitments and delivered on time, assisting our management to implement a human resource and employee relations system that was user-friendly and met the needs of our growing business.

“Through this process we identified several potential employee concerns which we were able to address with Phil’s assistance”. - Frank O, Director

Risk Management

In conjunction with the business, we have placed a system of risk management controls that assist the business to minimise their risks and keep up-to-date with industry changes and developments.

There IS a solution for YOUR business to move forwards. Why don't you act today and speak to Philip Lye of Biz Momentum.